Contact information

We're happy to help with orders, product questions, returns, or anything else. Here's how to reach ContactNYCBikeScooter.

Response Times

We aim to respond to every email within 24-48 hours on business days. For the fastest response on an existing order, please include your order number.

What to Include

To help us assist you quickly, please include your order number and, if your question is about a specific product, the product name or model. For damaged, defective, or missing items, a photo of the issue speeds things up considerably.