Shipping policy

At ContactNYCBikeScooter, we want your e-bike to reach you quickly and safely. Here's how shipping works.

1. Shipping Cost

Shipping is free on every order, with no minimum order value. The shipping cost is calculated and included at checkout before you pay, so there are no surprise fees.

2. Handling Time

Orders are prepared and handed to our shipping carrier within 1-3 business days of purchase. Because e-bikes are large, boxed items with a lithium battery inside, they need careful packing and freight booking, which takes a little longer than a small parcel.

3. Transit Time

Once your order ships, delivery typically takes 3-5 business days. Combined with handling time, most orders arrive within 4-8 business days of purchase.

4. Order Tracking

As soon as your order ships, we'll email you a tracking number so you can follow your package to your door.

5. Delivery Issues

6. Delivery Address

Please double-check your shipping address at checkout. If you notice an error, contact us as soon as possible; we can update the address before your order ships but cannot guarantee changes once it's in transit.